Upon revival of the area rungs, our expert rug technician will measure the rug and identify any damage or stains that need special attention. We identify the type of fibers in the rug so that we can determine the appropriate cleaning products. Then the rug is photographed prior to cleaning.

The rugs are sent through our "tumble duster." This acts like a giant rotating cage that shakes loose all of the grit, hair and debris from the rug. This works especially great at removing the fine dust particles from within the rug fibers. Up to 80% of rug soil is dry debris.

Next, the rug will undergo a thorough cleaning on our specialty "wash floor." The wash floor is an elevated platform that allows us to have a clean surface on which to wash the rugs. It does this by letting the dirty water flow away from the clean rug into a collection trough and down a drain. Each rug is different so we will determine, based off of our initial inspection, what washing process is best for each rug. With this system we can do multiple repetitions of rinsing, washing, squeegeeing and scrubbing to make sure your rug will look as new as the day you bought it!

After the rugs are washed and rinsed, they enter our centrifuge. This acts like a giant spincycle to expel all of the excess water that did not come out of the rug from squeegeeing on the wash floor. This is the key step in getting your rugs returned to the customer as soon as possible because it cuts down the drying time drastically. This works great for thicker pile rugs and natural fibers.

The rugs will hang to dry on our drying rack with fans underneath until all of the moisture has left the fibers. The centrifuge step removes the majority of the water to ensure a speedy drying time!

We always do a thorough inspection of the rug to determine if it is ready to be sent home with the customer. We will comb the fibers and determine if all of the stains have been successfully removed, if the scent is fresh, and if the fibers are soft. If needed we will retreat any stubborn spots or, in some cases, we will rewash the entire rug multiple times until all of the filth is gone. We won't send a customer home with a rug until we know that we've done our best to make it the cleanest!

When the rug has passed our high-quality inspection standards, we will roll it up to be sent home to the customer. We often wrap clean rugs in plastic so that they can travel safely to the customer's home. If your rug is larger or if it is very flexible, we may choose to use a folding method so that it can be conveniently transported.

The end result - a stunning, fresh, and most importantly, clean area rug!